Return Policy

Sales & Returns Policy

Every purchase made with us is considered final. However, we are committed to ensuring the satisfaction and trust of our customers. Therefore, we do make exceptions in two scenarios:

1. Authenticity Concerns: We stand by the authenticity of our products. If you have any doubts regarding the genuineness of an item, please refer to our "Authentication Policy" for more information.

2. Damaged Items: If your item arrives in a damaged condition, please consult the "Damages and issues" section for guidance on how to proceed.

Your satisfaction is paramount to us. Should you have any further questions, don't hesitate to reach out.

Authentication Policy

Guaranteed Authenticity: At Bagzilla, we pride ourselves on offering only genuine and brand-new items. Rest assured, every product we sell is sourced directly from the respective brand's official stores.

Proof of Authenticity: In our commitment to transparency and trust, every purchase comes with its respective bill as a testament to its authenticity. We encourage our customers to cross-check and verify the genuineness of any product.

Independent Validation: Should you have any doubts, feel free to get the product authenticated at a store of your choosing. We're confident in the authenticity of our products and support your right to double-check.

Our Assurance: In the rare scenario where a product from our store is proven non-authentic, we pledge a full refund.

Reporting Authentication Concerns: If you believe you've received a non-authentic product, please contact us immediately at bagzillaofficial@gmail.com. Upon verifying the details you provide, we'll guide you through the subsequent steps to resolve the issue. The product must be in unused condition to be eligible for any refund.
 

Damages and Issues Policy

Immediate Inspection: Upon the arrival of your order, it's crucial to inspect your items without delay. We endeavor to ensure every item reaches you in impeccable condition.

Report Any Concerns: Should you discover any defects, damages, or receive an incorrect item, we urge you to notify us immediately. To facilitate a swift and thorough evaluation, we recommend taking videos and photographs of the product, especially during the unboxing process. Your prompt reporting enables us to address and rectify issues more effectively.

Our Commitment: Post-evaluation, if we ascertain any damage or discrepancy, you will be presented with two options: a full refund or a replacement order, ensuring you aren't at a loss.

Initiating a Return: Should you need to initiate a return, please get in touch with us at bagzillaofficial@gmail.com. All returns should be directed to our Kolkata address. Once your return request is acknowledged and approved, we will furnish you with our detailed return address and instructions.

Note: We prioritize the integrity of our return process. As such, any returns sent to us without our prior acknowledgment and approval won't be processed.

Refund Policy

Evaluation Process: Once we receive your returned item(s), they undergo a thorough review. Following this assessment, we'll notify you of the outcome — whether your refund has been approved or declined.

Processing Time: If your refund is approved, expect the amount to be credited back to your original payment method within a span of 14 days. However, please be aware that depending on your bank or credit card provider, there might be some additional time before you see the refund reflected in your account.

Follow-Up: If 15 days have elapsed since our refund approval and the amount hasn't shown up in your account, please don't hesitate to contact us for assistance at bagzillaofficial@gmail.com.

Exchange Policy

Order Accuracy: At Bagzilla, precision is at the heart of our service. We endeavor to ensure every order is accurate, matching your expectations from the outset. As such, once an order is confirmed, we typically don't facilitate exchanges. We strongly advise all our customers to meticulously review product specifics — be it size, color, or any other attributes — prior to order confirmation.

Special Considerations: While exchanges are not customary for us, we acknowledge that there might be rare, exceptional circumstances. In such cases, the discretion to permit an exchange lies entirely with the Bagzilla management team.

We genuinely value your patronage and request your understanding and collaboration on our exchange policy.